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Manager, Technology

Tokyo, Japan

Who is Weber Shandwick?

Part of The Weber Shandwick Collective (TWSC), we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses. 

Our game-changing work is recognised by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024. 

What’s Happening? 

Weber Shandwick is looking for a Manager, Client Experience – Technology to join our growing focused on supporting clients in the technology space, including enterprise software, electronics and semiconductor manufacturing.

In this role, you will play a critical role in driving long-term success of our Technology practice, serving as day-to-day client liaison, recommending programs and activities to meet client goals, effectively managing external communications projects, delivering sound counsel and managing account budgets. The ideal candidate has a background in broad corporate communications with strong capability in media relations and experience – or strong interest – in technology.

What will you be doing?

• Develop understanding of the client’s industry, business and target audience, and work with senior specialists across media, strategy, creative and issues management to deliver solutions that meet program objectives
• Identify and analyze industry issues that directly and indirectly impact the client and distill meaningful insights to provide proactive counsel, and maintain real-time understanding of tech trends to support proactive ideation
• Generate storytelling ideas and topic angles, collaboratively develop content, draft media and briefing materials, and pitch media to land earned opportunities
• Assist in financial management for clients, including development of invoices, budget reconciliation and activity reports
• Actively participate in agency growth and assist with new business as needed
• Mentor, coach and support team members and support development of their skills
• Participate in office-wide initiatives, seminars and meetings to further professional learning and development

Qualifications

• 4+ years’ relevant experience
• Fluency in both Japanese and English as you’ll be working with both local and international clients
• Ambitious, with a passion for public relations and the vision to progress your career to a senior level with Weber Shandwick
• Unafraid to ask questions and to challenge clients’ and colleagues’ perspectives when necessary
• Highly organised with exceptional attention to detail
• Demonstrable experience in public relations and communications
• Proven media skills and relationships with national and trade journalists
• Able to digest complex information and turn into compelling written copy
• A lateral thinker – able to join the dots between various projects, and solve problems!
• Fluency in digital/social media platforms, with an appetite to learn more

Competencies

• Business Acumen – align talent strategies to drive business goals
• Client Service – client focus and ability to build trust and rapport across all levels
• Project Management – ability to delegate tasks and plan/execute projects to meet target deadlines
• Proactivity – exhibit relentless pursuit for new and innovative talent strategies
• Collaboration – build strong relationships at all levels across the organization
• Critical Thinking – ask probing questions; anticipate and address critical talent gaps and needs
• Conflict Resolution – possess sound judgment and savvy in navigating and resolving complex talent and organizational issues

About our Client Experience Community

Members of our Client Experience Community are business partners to our clients by helping them to address opportunities or issues with communications strategies. We are the instigators of great work, lead the strategic development of integrated, cross-platform solutions and serve as the client’s advocate, ensuring quality ideas and an outstanding client experience. Client experience teams set the agenda and vision for our partners, lead the development of our best work and create fruitful client relationships. We explore marketplace opportunities and client needs to grow our relationships and increase our value as a trusted partner to our clients in their best and most challenging days.

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